Refund & cancellation policy
This policy applies to professional audit engagements booked with InnoSoft Systems. It does not describe product shipments or software subscriptions.
Eligibility
Fees paid toward an engagement may be refundable in whole or in part when work has not started or when InnoSoft Systems cancels. Once fieldwork or substantive document review has begun, fees for completed stages are generally non-refundable.
Timeframe to request a refund
Submit refund requests within 14 days of the payment date or before the agreed kickoff date, whichever comes first, unless the engagement letter sets a different window.
Full and partial refunds
- Full refund: Available if we cancel the engagement, or if you cancel in writing before kickoff and no intake review has occurred.
- Partial refund: If you cancel after intake has started but before fieldwork sampling begins, we may retain an administrative portion (typically up to 20% of the engagement fee or the deposit, whichever is specified in the estimate) and refund the remainder.
- No refund: After sampling or recalculation has begun, fees for work performed are due; unused future stages may be credited only if the engagement letter allows.
Non-refundable items
Third-party costs approved in writing (for example certified translation of contracts or courier of sealed documents) are non-refundable once incurred. Deposits may be designated non-refundable after kickoff in the estimate.
Refund process & timing
Email hello@innosoftsys.digital with your engagement reference, payment date, and reason. Approved refunds are processed within 14 business days to the original payment method where possible.
Cancellation & rescheduling
Either party may reschedule a kickoff once without fee if notice is given at least five business days before the date. Later reschedules may incur a calendar-hold fee stated in the estimate. Client cancellations follow the refund rules above.
Deposits & no-shows
Missed kickoff calls without 24 hours’ notice may forfeit a portion of the deposit. Repeated no-shows allow us to close the engagement and retain fees for preparation already completed.
Work already started & materials
Draft findings, sample worksheets, and internal notes prepared before cancellation remain our working papers. Client source documents are returned or securely deleted per the engagement letter. We do not refund for purchased materials the client supplied.
Exceptions
If illness, force majeure, or regulatory restriction prevents either party from continuing, we will propose a revised timeline or a partial refund fair to work completed. Statutory rights under Taiwan law that cannot be waived remain available.
Contact for refund requests
7thFl.106ChengkungRd.TaipeiHsienSanchungTaiwan(China) · +886229748046 · hello@innosoftsys.digital